Cancellation / No Show Policy
As a courtesy, we make every effort to remind our patients of their upcoming procedures before the appointment date. It is your responsibility to provide us with the appropriate advance notice if you need to cancel a procedure. Cancellations must be made two (2) business days prior to your appointment and can be made at ANY time by calling 541-858-8100. Thank you for your cooperation in helping us to provide quick and efficient care to all our patients!
Your medical insurance policy is a contract between you and your insurance carrier.
Surgery Center of Southern Oregon, LLC is not a party to that contract. Your coverage and responsibilities are determined by your policy and you are responsible for understanding and following their required procedures.
As a courtesy to our patients the Surgery Center of Southern Oregon, LLC will bill your insurance for direct payment from your carrier when you provide us with the correct billing information. Please check with your insurance company to determine if our facility, your surgeon and anesthesiologist are considered preferred providers of your plan.
Ultimately the patient is responsible for charges incurred on the date of service.
Prior Authorization and Pre-Certification
If your medical insurance plan requires you to have a prior authorization or pre-certification on file for a procedure, this should be obtained before your scheduled appointment.
We make every attempt to follow-up with your physician’s office to see that the necessary authorizations are obtained prior to the date of service; however, in most cases the authorization must be obtained by the performing physician’s office.
Estimate of Charges And Payment Arrangements
We require a deposit on the date of service. The deposit amount is based on the estimate of charges and/or information given to us by your physician’s office and your insurance company.
If you do not have insurance, or choose not to use your benefits, we require payment of 100% of the estimated charges on the day of the procedure unless specified otherwise in writing. All payment arrangements must be made with a Patient Liaison prior to the date of service.
If there is a balance remaining on your account after your insurance responds, you will receive a statement in the mail. We accept cash, personal check, VISA, Master Card, Discover, American Express and Care Credit.
No Surprises Act Notice
The No Surprises Act took effect on January 1, 2022 and provides patients financial protections against surprise medical bills, and prohibits balance billing for certain out-of-network (OON) care. For more information, please review these notices:
Contact Our Billing Department
Please do not hesitate to contact our billing department if you have any questions or concerns
regarding your account. Our office hours are Monday-Friday, 7:00 a.m. to 5:00 p.m.